shaikha's CV
shaikha alzaabi
Business Analyst | Requirements Gathering
Profile summary
Multilingual Business Analyst with 3 years of experience across 3 organizations in the UAE, specializing in requirements gathering, process mapping, and stakeholder management within GCC environments. Successfully delivered IT solutions and documentation while maintaining high release rates and improving operational workflows. Committed to applying technical methodologies and analytical problem-solving skills to support organizational growth and project delivery.
Career highlights
Business Analysis and Project Delivery: Gathered and documented business requirements for 10+ projects while reducing scope creep by 10% and improving delivery clarity.
Process Documentation and Knowledge Transfer: Developed SOPs, user guides, and process documentation that enhanced knowledge transfer by 20% and reduced support queries by 25%.
Data Management and Reporting: Managed and validated 1,000+ records in Excel and streamlined reporting processes to improve operational efficiency.
Professional Certifications in Agile: Completed the Agile Software Developer Nanodegree from TechUp UAE in 2024 to strengthen technical and agile competencies.
Key skills
Professional experience
Managed business analysis functions, overseeing project scope coordination, stakeholder communication, and workflow optimization through Agile methodologies. Directed requirement gathering processes, created process documentation and user experience wireframes, and coordinated testing activities with technical teams.
- Gathered and documented business requirements for 10+ projects, reducing scope creep by 10% and improving delivery clarity.
- Collaborated with stakeholders and technical teams to deliver IT solutions, improving project delivery efficiency by 15%.
- Developed SOPs, user guides, and process documentation, enhancing knowledge transfer by 20% and reducing support queries by 25%.
- Supported UAT, testing, and deployments, achieving a 95% successful release rate through requirement validation and risk mitigation.
- Created process improvements and UX wireframes using Figma, Agile, SDLC, SQL, Jira, and Confluence to optimize daily workflows.
Handled technical support tasks within the IT department, reporting to the technology team leads. Scope of duties involved configuring network devices, maintaining core IT systems, and assisting staff members with hardware and software faults.
- Configured network devices and maintained IT systems, installing software across 50 PCs and resolving technical issues for 30 users to ensure system stability.
- Supported IT operations including malware detection, vulnerability assessments, and backup and disaster recovery processes to maintain system security.
- Analyzed data and prepared reports to support decision-making and improve data accessibility.
- Managed and validated 1,000+ records in Excel while streamlining reporting processes, improving efficiency by 15%.
Projects
Gathered and documented business and functional requirements, including user stories, process flows, and functional specifications, supporting SDLC, system integration, and UAT. Performed business process analysis and collaborated with stakeholders to improve processes, reducing administrative tasks by 10%.
Assisted in designing and developing an internal portal to enhance communication, collaboration, and resource sharing across departments. Supported UX/UI design, wireframing, prototyping, testing, and requirements gathering to deliver a user-friendly solution aligned with business needs.
Gathered and documented business requirements for a SharePoint intranet portal, translating them into functional specifications and process workflows to support development and usability improvements, improving productivity by 15%. Conducted business process analysis to identify optimization opportunities, improving system performance and user experience by 10%.
Supported digital transformation of a municipal water management platform, improving resource optimization and service delivery. Assisted in data analysis, integration, and reporting to enhance real-time monitoring and operational efficiency.
Gathered user feedback to identify usability gaps and support product enhancements in collaboration with product and development teams. Supported post-release analysis and UX improvements using Figma, including wireframes, user flows, and performance tracking.
Education
Security and Networking Technologies
- Dubai, UAE
- GPA 3.49/4.0
Certifications
Languages
Arabic · Native
English · Fluent
Hindi · Professional
Urdu · Professional